Acceptable Use Policy
This Acceptable Use Policy is a working draft published in good faith and pending final legal review. We may revise this text as that review completes; the Effective date above will change when we do.
About this Policy
This Acceptable Use Policy is part of our Terms of Use, and it applies whenever you use Mazedly — whether you are signed in or just exploring anonymously, and whether you are on the free experience or a paid plan. Mazedly is operated by Sevensoft LLC.
We have kept this Policy plain and short on purpose. Most of it is common sense, and if you are here to design mazes and share the ones you are proud of, you will never bump into it. But where a rule protects other people or protects the service itself, we mean it, and we enforce it.
Because this Policy is part of the Terms of Use, breaking it also breaks the Terms of Use. A few related documents fill in the detail: the Community & Content Guidelines give the warm, human version of what belongs on public pages and galleries; the Copyright & DMCA Policy handles copyright complaints and repeat infringers; and the Privacy Policy explains what we collect and how we use technical and account information, including to detect and act on abuse. Where we mention another Mazedly policy in this document, we refer to it by name so the reference stays clear even as we revise and renumber our pages.
Prohibited activities
Do not use Mazedly to do anything illegal, fraudulent, or deliberately deceptive. That includes using the service to break any applicable law, to defraud or scam anyone, or to create or spread content designed to mislead.
Do not impersonate another person, and do not falsely suggest that you are affiliated with, endorsed by, or speaking for someone else — a person, a company, or Mazedly itself.
Do not use Mazedly to harass, threaten, bully, or stalk anyone, and do not use it to incite violence against a person or group. Do not use Mazedly to promote hatred or discrimination against people based on who they are — for example, their race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or any other protected characteristic.
Do not use Mazedly to violate someone else’s privacy or other rights. In particular, do not upload an image or a mask made from a private photograph of an identifiable person without a lawful basis to do so, and do not use the service to expose someone’s private information.
These are conduct rules about how you use Mazedly. The Community & Content Guidelines describe the same expectations in friendlier language for anything you make public, and this Policy controls if there is ever any conflict between the two.
Security and integrity
Mazedly does not offer a public API. The network endpoints behind the studio exist only to serve Mazedly’s own official, first-party apps — there is no supported way for another program to talk to them. Please respect that boundary. Do not point bots, scripts, scrapers, crawlers, headless browsers, or automated downloaders at Mazedly, and do not build or operate any tool, service, or integration that drives our endpoints. Automated access, and access that does not come from our official clients, is not permitted; we may detect it, block it, and change or withdraw our endpoints at any time.
Protect the integrity of the service and everyone’s content on it. Do not gain, or try to gain, unauthorized access to any account, maze, mask, share link, or system that is not yours. Do not probe, scan, or test the vulnerability of the service, and do not breach, circumvent, or defeat our authentication, rate limits, watermarks, or any other technical control or access restriction. Do not place undue load on the service, and do not interfere with, disrupt, or degrade it or the servers and networks behind it.
Do not reverse-engineer, decompile, or disassemble the studio, and do not scrape or harvest content or data from it, except to the narrow extent applicable law says we cannot stop you. Do not remove, obscure, or alter the watermark on a free download, and do not remove or alter any copyright, trademark, or other proprietary notice on the service or on anything you export from it. And do not upload, transmit, or link to malware, or use Mazedly for phishing or any similar attack.
Watermark and export note: free PNG downloads carry a discreet Mazedly watermark, and clean, unwatermarked SVG and PDF exports are part of the paid plans. Stripping, editing out, or otherwise defeating the watermark on a free export — or reselling or passing off a watermark-removed export as a clean one — is a violation of this Policy, quite apart from any copyright you may or may not hold in the underlying design.
Content rules
These content rules apply to everything you contribute to Mazedly — the image masks you upload, the mazes you save, the descriptions you write for them, the share links you create, and anything you make public, publish, or that is curated into a gallery. If it can be uploaded, saved, shared, or published, these rules cover it.
Some content is never allowed on Mazedly, and there is no gray area:
- Child sexual abuse material (CSAM). We have zero tolerance. We remove it, we preserve and report it to the appropriate authorities (including the National Center for Missing & Exploited Children), and we terminate the account. This is not negotiable and there is no appeal.
- Content that infringes someone else’s rights — copyright, trademark, publicity, or otherwise — including a mask built from an image you do not have the rights to use.
- Imagery that is unlawful, obscene, or sexually exploitative.
- Content that promotes, glorifies, or incites violence, terrorism, or other serious harm, or that attacks or dehumanizes people because of who they are.
Because a mask you upload can shape a maze, and a maze you publish becomes a public page, these prohibitions apply to your uploaded masks and your published mazes just as squarely as to anything else — a prohibited image does not become acceptable because it was turned into a maze.
For the fuller, friendlier picture of what does and doesn’t belong on Mazedly’s public surfaces, see our Community & Content Guidelines. If you believe content on Mazedly infringes your copyright, our Copyright & DMCA Policy explains how to file a formal notice.
Fair use and resource limits
Mazedly is free to explore, and we set generous daily limits on generating and downloading mazes so that real people, doing real design work, effectively never run into them. In return, we ask you not to try to defeat those limits.
Please don’t hammer generation, downloads, or storage in order to stretch or reset an allowance, and don’t create multiple accounts or sessions — or use throwaway sign-ins — to get around a free-tier limit that is meant to apply to one person. Where paid plans are offered, each paid account is licensed to a single individual, as set out in the Terms of Use. Don’t run one account as a shared team login or use it concurrently with other people.
The current limits, and what each plan includes, are shown where the plans are described and again at checkout. We may rate-limit, throttle, queue, or briefly pause access when a pattern looks automated or abusive, so that Mazedly stays fast and reliable for everyone. None of this is meant to punish enthusiasm: if you are a genuine, heavy human user who keeps bumping into a limit, get in touch at support@mazedly.com — we would much rather help than shut you out.
A note on our engine
While we are on the subject of your content, one reassurance that fits here: Mazedly’s maze engine is deterministic and algorithmic. We do not use generative AI, and we do not train any model on your mazes, your uploaded masks, or your descriptions. Your content is used to run the service for you — nothing more. We include this not because a rule requires it, but because a product that lets you upload images ought to be clear about what it does, and does not do, with them.
Monitoring
We may review content that is shared publicly, published, or curated into a gallery, and we may monitor use of the service, to check whether this Policy is being followed. To do that, we may use technical and request information as described in our Privacy Policy to detect and investigate abuse.
We are not obligated to review or monitor anything, and you should not assume that we have. In particular, we are not a general monitor of the private work you keep to yourself. If we do not act on something right away, that does not waive our right to act on it later, and reviewing one thing does not commit us to reviewing everything.
We also reserve the right to comply with valid governmental, court, and law-enforcement requests, and — at our sole discretion — to preserve and report information, including content you have uploaded or published, to law enforcement or other authorities where we believe in good faith that doing so is appropriate. This mirrors the corresponding provision in our Terms of Use and Privacy Policy.
Enforcement and consequences
When something breaks this Policy, we aim to respond in proportion to the harm. Depending on what happened, we may:
- remove, restrict, or limit the content or feature involved — including replacing a published maze’s public page with a placeholder;
- give you a warning;
- suspend your access; or
- for serious or repeated violations, terminate your account.
Terminating an account is an irreversible cascade: it permanently erases your saved mazes and their masks, your share links, your passkeys, any pending sign-in requests, and your account record and linked identities, as described in our Privacy Policy. For severe harm — for example, child sexual abuse material or an active attack on the service — we may skip the ladder entirely and terminate immediately.
Repeat copyright infringement is its own, explicit ground for termination. In appropriate circumstances, and at our discretion, we terminate the accounts of people who repeatedly infringe copyright — for example, someone who is the subject of more than one valid notice, or whose material we remove more than once. That process, including how notices and counter-notices work, is set out in our Copyright & DMCA Policy.
Enforcement and refunds are separate. If we suspend or terminate your access because you broke this Policy or the Terms of Use, that does not create any right to a refund beyond what our refund policy already provides, and time you have already used is never refunded. Any refund you may be entitled to is determined solely under our billing and refund terms, which will be presented where paid plans are offered once billing is live. (In short: we don’t buy back access you lost by breaking the rules.)
Reporting a violation
If you see something on Mazedly that breaks these rules, please tell us — it genuinely helps.
The quickest way is the Report control on any shared or published maze page. It opens a short form where you pick what’s wrong — Sexual or explicit · Hate or harassment · Violence or gore · Illegal content · Spam or misleading · Copyright/IP · Other — and you can add a note. Your report goes straight to our moderation team along with the maze it’s about, so we can look into it.
Copyright is the one exception. A valid copyright takedown has to include specific sworn statements that a quick form can’t properly capture, so if you choose the Copyright/IP option, we’ll point you to our Copyright & DMCA Policy, where you can file a complete notice with our designated Copyright Agent.
You can also email us directly: abuse@mazedly.com for abuse and safety concerns, and support@mazedly.com for general questions. A link to the content and a short note about what’s wrong help us act quickly. We review the reports we receive and take whatever action this Policy allows. We can’t promise a specific turnaround, and we may not be able to tell you the outcome of a report about someone else’s content, but we do read them.
Changes to this Policy
We may update this Policy from time to time, including as we finish the legal review of this draft or as the service and the law change. When we make material changes, we will update the Effective date at the top and, where appropriate, give additional notice. If you keep using Mazedly after an update takes effect, that means you accept the revised Policy. If you don’t agree with a change, please stop using the service and, if you have an account, you can close or delete it as described in our Terms of Use and Privacy Policy.
Questions about this Policy? Email support@mazedly.com. To report abuse or a safety concern, email abuse@mazedly.com. For copyright complaints, see our Copyright & DMCA Policy; for how we handle your information, see our Privacy Policy.